Returns/Replacement Policy
Return Policy
- We offer a refund on the cost of the No Flap Ear Wrap (shipping is non-refundable) both inside and outside of the U.S. or replacement (only in the U.S currently) if you experience any problems during the first 30 days.
- The No Flap Ear Wrap is designed to be a disposable product. We guarantee our product for 30 days. Some last much longer than the 30 days. It all depends on the temperament of the dog wearing it. If your dog is determined to get it off, rubbing on flooring or furniture, pawing excessively, an Elizabethan Collar (cone) is recommended in addition to the No Flap until your dog acclimates to it.
- If your dog has a recurrent condition, please let us know. We understand that some chronic illnesses/conditions may never heal completely and we are more than happy to offer repeat purchase incentives to those customers throughout the year.
Replacements
ORDERS DELIVERED WITHIN THE US
- If there is an issue with material failure during the first 30 days of healing, such as fabric ripping, or a loose seam, we will replace the wrap.
- If the wrong size was ordered, we will replace the wrap, at no cost, one time, within 30 days of your order being received. All you have to do is use the link below to pay for shipping the shipping speed of your choice. After choosing a shipping option please email us with the size you require. If you have questions about what size to order we are here to help. To learn more about properly measuring your pup, click here